Support

LAST UPDATED · 12 JUNE 2026

Need a hand with SkinMax? Most things below take under a minute — and if your question isn't covered, email us and a human will reply.

Contact us

Email support@tryskinmax.com — we aim to respond within 24 hours, usually faster. Include your device model and iOS version if you're reporting a bug; screenshots help massively.

Subscriptions and billing

Subscriptions are billed and managed by Apple. To cancel or change your plan: Settings → your Apple ID → Subscriptions → SkinMax. Cancelling at least 24 hours before renewal stops the next charge; you keep Pro access until the end of the paid period. Refund requests go through Apple at reportaproblem.apple.com.

Restore purchases

New phone, or Pro not showing? In the app: Settings → Restore Purchases. Make sure you're signed into the same Apple ID you subscribed with.

Scan and analysis issues

For the most consistent scores: scan in even, natural light, face the camera straight on using the on-screen guide, and avoid heavy makeup or filters. Re-scans compare against your baseline, so keeping conditions similar between scans makes your progress tracking more meaningful.

Delete your data or account

In the app: Settings → Delete account. This permanently removes your photos, analysis history and routine data. You can also email us and we'll process the deletion for you. Details in our Privacy Policy.

A note on skin health

SkinMax offers cosmetic guidance only. If something on your skin is persistent, painful, changing quickly or worrying you, please see a GP or dermatologist — don't wait on an app.